Pics.Direct

Need a hand?

We're a text away.

Chat with us using the same number you text photos to. No tickets, no forms. Just a normal text conversation.

Text Customer Service

Sign up with your phone number and you'll be able to text us questions, order updates, or anything else.

same number you use for photos

Hours

  • Mon–Fri · 9am–6pm EST
  • Saturday · 10am–4pm EST
  • Sunday · Closed

We answer texts during these hours. Off hours, we'll reply on the next business day.

Or email us

hello@pics.direct

Email is best for legal, billing receipts, or anything that doesn't fit in a text.

Quick guide.

How to get help fast

  1. Sign up with your phone number (no signup form needed).
  2. Send us your question over text.
  3. Include your order details if you're asking about a specific order.
  4. We'll reply during business hours. Usually within a few minutes.