We've got your back.
Returns & Guarantee
We stand behind the quality of every print. If something's not right, we'll make it right.
Quality Guarantee
We back the quality of every print. If it arrives damaged or defective, we make it right.
30-Day Window
Report any issue within 30 days of delivery for a free resolution.
We'll Make It Right
Reprint, replacement, or refund for any verified issue. We'll find the fix that works for you.
Cancelling an order
You can cancel for a full refund within 1 hour of payment: text us 'please cancel my order' or email hello@pics.direct. After that your order goes to print, and we reprint or refund only if it arrives damaged or defective.
This does not affect any cancellation or other rights you have under the consumer protection laws of your province, state or country.
If something goes sideways
Common reasons & solutions
Print Quality Issues
Our fix: Free reprint with adjusted quality settings.
- Blurry or pixelated prints
- Off colors
- Defects or visible artifacts
Shipping Damage
Our fix: Free replacement shipped right away.
- Bent or creased prints
- Water damage
- Damaged packaging
Wrong Order
Our fix: Corrected order at no charge.
- Wrong photos printed
- Incorrect sizes
- Missing items
How to request a return
Text us using the same number you used to send photos. We'll walk you through the rest.
- Mon–Fri · 9am–6pm EST
- Saturday · 10am–4pm EST
- Sunday · Closed
What we'll need
Order info
Phone number used to place the order
What went wrong
A short description of the issue
A photo (if applicable)
Quick snap of any damaged or defective prints
Ready to get sorted?
Text us. We'll handle it.
same number you use for photos